Every tool cleans after import.
We prevent bad data from getting in.
ServiceMatch CMDB reconciles discovery data before it touches your CMDB — so you never have to clean up after a bad import again.
What You Get in 60 Seconds
Upload your discovery exports and CMDB extract. Get instant answers.
Identifier Coverage Analysis
See exactly which devices can be matched by serial, MAC, hostname — and which gaps need filling.
Field Quality Assessment
Instantly see field completeness, conflicts, and normalization issues across all sources.
Normalization Recommendations
Get suggestions for standardizing manufacturers, models, OS names, and locations.
IRE Configuration Preview
See exactly how your data would match with different identifier strategies.
Stale Record Detection
Flag CMDB records not seen in recent discovery scans — before they cause problems.
Import-Ready Files
Separate CSVs for inserts, updates, and stale records — ready for ServiceNow or any CMDB.
The CMDB Problem Nobody Talks About
Every CMDB tool assumes you'll clean up after import.
Discovery finds 10,000 devices across Intune, SCCM, Tanium. You import them into ServiceNow. Now you have 15,000 CIs — 5,000 duplicates, 2,000 stale records, and no idea which source to trust.
Post-import reconciliation tools like ServiceNow IRE try to merge duplicates after the damage is done. But by then, relationships are broken, service maps are wrong, and trust is gone.
ServiceMatch fixes the problem before import. One golden record per device. Zero duplicates. Clean data from day one.
“Why not just configure ServiceNow IRE?”
Good question. IRE is powerful — but it solves a different problem.
| Capability | ServiceNow IRE | ServiceMatch |
|---|---|---|
| When it runs | After import | Before import |
| What it reconciles | CIs already in CMDB | Raw discovery exports + CMDB extract |
| Duplicate prevention | Merges after creation | Prevents creation entirely |
| Stale record detection | Requires custom scripting | Built-in, automatic |
| Multi-source normalization | Limited | 14+ strategies, weighted scoring |
| Field conflict resolution | Trust hierarchy per data source | Trust hierarchy: Discovery → HR → Manual |
| Provenance tracking | Audit log only | Full field-level provenance |
| Analysis before commit | No — changes are live | Yes — review before import |
IRE is great for ongoing maintenance. ServiceMatch is for getting it right before the first import — and staying right on every refresh.
For MSPs & ServiceNow Partners
Make CMDB delivery repeatable, profitable, and differentiated.
Standardized Workflow
Same automated process across all clients. No more custom spreadsheet gymnastics.
Higher Margins
Cut 80–90% of manual cleanup labor. Deliver faster, charge for value.
Lower Risk
Start every engagement with clean, reconciled data. No surprises.
Ideal for:
See It On Your Data
Upload a sample dataset. Get a full reconciliation report in under a minute.
Every tool cleans after import. We prevent bad data from getting in.
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