Control CMDB change before it breaks everything
ServiceMatch is the pre-ingest control plane for ServiceNow CMDB. Preview, approve, and explain CMDB changes before any data is written.
Used to safely launch, clean up, and govern CMDBs long-term.
Why CMDBs fail — even with good tools
- Discovery finds infrastructure after intent is gone
- Ownership, service context, and support groups were decided — just never recorded
- Multiple tools overwrite each other silently
- Auditors ask why, but CMDBs only show what
Most CMDB problems aren't technical — they're lost decisions.
What ServiceMatch does
ServiceMatch intercepts CMDB ingestion and turns change into a governed, explainable decision — before commit.
- Preview CI, field, and relationship changes before import
- Enforce CI scope, field authority, and relationship boundaries
- Preserve decision history for audits, turnover, and future changes
When ServiceMatch is used
These are the four CMDB moments that actually get funded: new builds, major cleanups, governance, and ongoing change.
New CMDBs
- Define CI scope and intent before discovery runs
- Prevent overpopulation on day one
- Start with governance, not cleanup
Start right. Don't inherit problems.
Major CMDB Cleanups
- Analyze CMDB vs discovery safely
- Decide what stays, merges, or is blocked
- Prevent the same mistakes from returning
Clean once. Keep it clean.
CMDB Governance
- Enforce what CI classes and relationships are allowed
- Declare one authority per field
- Make governance executable, not aspirational
Rules that actually stick.
Ongoing Maintenance & Change
- Preview every ingestion before write
- Detect drift run-to-run
- Preserve 'why' decisions over time
Stability as everything else changes.
How it works
Upload discovery exports and a CMDB snapshot
Use existing exports (Intune, Nexthink, etc.) plus a CMDB extract.
ServiceMatch reconciles identity and proposes changes
See what will be created, merged, updated, or blocked—before commit.
Review, approve, or block with full context
Enforce scope, field authority, and relationship boundaries upstream.
Export governed import files for ServiceNow
Ingest deliberately. Keep discovery frequent, CMDB change intentional.
Discovery can run often. CMDB changes happen deliberately.
Why ServiceMatch stays after go-live
- CMDB change never stops
- New tools introduce new risk
- People leave; decisions disappear
- Audits demand explanation
Run ServiceMatch weekly or monthly to preview changes, detect drift, and enforce intent before every ingestion.
ServiceMatch is licensed because it is the permanent control plane for CMDB ingestion and governance.
See your CMDB changes before they happen
Preview CMDB impact before ingestion. No surprises. No archaeology.