Papers — ServiceMatch

A dark library scene: a stack of bound volumes whose spines are ServiceMatch whitepaper titles, an open book showing example decision records for source precedence and classification, and a ServiceMatch Library catalog card reading “Better data isn’t discovered. It’s decided.” Beneath the heading Papers — Whitepapers: long-form arguments on CMDB data quality and the discipline of governing the decisions that shape it.

Whitepaper · June 2026
The Decisions IRE Can't Make for You
CMDB data quality is a set of judgment calls. The industry agrees on how to enforce them — and has no answer for who makes them, or where they are written down.
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Whitepaper · July 2026
Approved to Deploy, Not Ready to Own
Sign-off proves an AI capability can author your CMDB. It says nothing about whether you can still own — or override — the decisions it makes once it is running. That second question is the one that matters, and most estates cannot answer it.
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